Who can access your services?

Our Advice and Mediation Centre is available to individuals, families and businesses who have not been able to keep up with payments into their Council Tax or Business Rates accounts.

Do I have to wait until I have been contacted by an Enforcement Agent, before reaching out to Libranox?

No! We urge you to deal with the situation at the earliest opportunity, to avoid matters escalating, as your arrears will increase if a your account(s) are referred to an Enforcement Agency.

I have only received a reminder for a missed instalment for this year’s bill. What should I do?

If you are confident that you do not have any other arrears and you are only at first reminder stage for the current year bill, you must contact your Local Authority without delay.

I have received a summons for non-payment. What should I do?

You have received a court summons for non-payment of Council Tax or Business Rates, because you have not paid in line with your annual bill. Furthermore, you have also not addressed the issue at reminder stage and, as a result, had lost the right to pay by instalments however, there is a final opportunity for you to settle the arrears in an affordable manner either;

By speaking to your Local Authority – who may be able to offer you an instalment arrangement however, this can only be considered once the Liability Order has been granted.

Or by contacting our Mediation Centre, who will be happy to speak with you about your situation and advise on an appropriate course of action.

Can I simply ignore the issue?

Absolutely not! Council Tax and Business Rates are considered Priority Debts and must be paid in accordance with annual billing, or approved Special Payment Arrangements. It is important to keep in mind that, should your accounts be referred to Enforcement Agents, you also risk an additional £310.00 (minimum) being added to what you already owe.

Click here to reach out to our Mediation Centre

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